Our Policy
We want to ensure your experience at Melia is as smooth and enjoyable as possible. Please read our store policies carefully before making a purchase.
Refunds & Returns
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Earrings: For hygiene reasons, we do not accept returns or offer refunds on earrings.
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High-Value Sales: All high-value sales are considered final and cannot be returned or refunded.
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Specially Made Jewellery: For custom and specially made pieces, please be sure to choose carefully as these are non-returnable. We’re happy to help you with any questions before purchasing to ensure you get the perfect piece.
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Handmade Jewellery: A significant portion of our collection is handmade, so please note that variations in design or finish may occur, adding to the charm and uniqueness of each piece.
Shipping Policy
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Shipping Time: Shipping times may vary depending on stock availability, the brand, and whether the item is handmade. Please allow up to 6 weeks for specially made or bespoke jewellery to be delivered.
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Delivery Method: All deliveries are made through Royal Mail, ensuring safe and reliable service.
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Free UK Delivery: We offer free delivery on orders over £200 within the UK.
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Standard Processing Time: Our usual processing time for orders is 1-2 weeks. Once your order is dispatched, delivery generally takes 1-2 days.
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Urgent Orders: If you need your item sooner, please don’t hesitate to get in touch. We will do our best to accommodate your needs and arrange an expedited delivery if possible.
We want you to love your purchase, and if you have any concerns or need further assistance, please contact us. Our customer service team is always here to help!
Payment Options
At Melia, we want to make your shopping experience as seamless and convenient as possible. We offer a range of secure payment options to suit your preferences:
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Credit & Debit Cards: We accept all major credit and debit cards, including Visa, MasterCard, and American Express.
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PayPal: For added convenience and security, you can also pay via PayPal, allowing you to complete your transaction quickly and securely.
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Apple Pay & Google Pay: For those who prefer mobile payments, we accept both Apple Pay and Google Pay, offering a smooth and efficient checkout experience.
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Bank Transfer: If you prefer to pay via bank transfer, please contact us for further details.
Rest assured, all transactions are processed securely, and your personal information will always be protected. If you have any questions or need assistance with your payment, please don’t hesitate to reach out to our customer service team.
